Travel Advisories

Hurricane Maria:

Updated Thursday, Sept. 28, 2017 - 12:30 pm ET

There are no longer any hurricane warnings or watches in effect for Maria.

For the most current status of Hurricane Maria, visit the National Hurricane Center

Airport Closings/Destination Status

Antigua

Punta Cana, La Romana, Puerto Plata, Samana, Santo Domingo

Message from DOMINICAN REPUBLIC:

Santo Domingo, Dominican Republic – September 22, 2017— The Ministry of Tourism of the Dominican Republic (MITUR) reports that Hurricane Maria did not have any impact on tourist destinations, and all airports, ports and highways operate on a normal basis. Today, the U.S. National Hurricane Center has discontinued all hurricane and tropical storm alerts for the country.

The Minister of Tourism, Francisco Javier García, announced that destinations are functioning normally. García recognized the professionalism of industry members, as well as the tourists’ positive attitude, which allowed authorities and the tourism sector to follow through with the prevention plan and development of contingency protocols without any incident.

“What’s most important is that not one tourist, of the more than 50,000 who are staying at our hotels, were harmed in any way,” said Minister García.

The airports of Santo Domingo, Punta Cana, La Romana, Samaná, Santiago and Puerto Plata have resumed normal operations. It is recommended that visitors contact the airline and/or tour operator of their preference to receive more detailed updates. Furthermore, cruise ports have restored operations, with more than 50 cruise ships expected to arrive this year. Likewise, all tourist excursions and attractions are reestablishing their normal schedules.

The Dominican Republic, the #1 vacation destination in the Caribbean, maintains its commitment to offer its visitors the best service and tourism product in accordance with the highest standards of the industry.

San Juan, Puerto Rico

St. Croix, U.S. Virgin Islands

St Thomas, U.S. Virgin Islands

Turks & Caicos

Severe Weather Activity:
Travel Impressions continues to monitor all current severe weather activity. For any travel locations affected by severe weather, we work with our hoteliers to accommodate any delayed departures or arrivals. Please check your Airline carrier's website for up to date flight status and travel waiver policies.

If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.

If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.

Customer Care is available to assist you 24/7

For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.

For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.

Hurricane Harvey:
According to the National Hurricane Center, Category 4 Hurricane Irma is about 490 miles east of the Caribbean’s Leeward Islands, with maximum sustained winds of 130 mph. A turn toward the west is expected later today, followed by a west-northwestward turn late Tuesday. On the forecast track, the center of Irma will move closer to the Leeward Islands through Tuesday and then be near the northern Leeward Islands Tuesday night.

Post Hurricane Irma:
Some hotels on the Caribbean Islands of Sint Maarten/St. Martin, St. Thomas and St. John remain closed due to damages from Hurricane Irma. Travel Impressions is notifying all passengers or their travel agents whose booking are affected by these closures. If you have any questions, please contact Travel Impressions Reservations.

For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm ET.

For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm ET.

Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/

Links to airline policies currently in effect:


Hotel policies currently in effect:

OTHER TRAVEL ADVISORIES:

Riviera Maya Environmental Levy effective Sep. 1, 2017:
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean, and tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve, and beautify the destination, Riviera Maya’s Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day upon check-out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor.

Ban on Samsung Galaxy Note7 Devices from All Commercial Air Transportation Effective October 15, 2016:
The U.S. Department of Transportation (DOT) has issued an emergency order banning all Samsung Galaxy Note7 devices from commercial air transportation, effective on October 15, 2016 at noon Eastern Time. Passengers may not travel with this device in any form, whether on their person, in a carry-on bag, in a checked bag, or shipped as cargo on any flights to, from, or within the United States. The DOT has provided additional information information about the ban on their website. If passengers attempt to travel by air with their Samsung Galaxy Note7 devices, they will be denied boarding. Anyone violating the ban may be subject to criminal prosecution in addition to fines.

Update on Travel Impressions’ Zika Virus Policy:
Over the past several months, information regarding the Zika virus has been widely publicized, offering travelers ample opportunity to adjust their travel plans. Therefore, effective May 1, 2016, ALL bookings will be subject to Travel Impressions’ standard cancellation policy. There will be no exceptions to this policy, including for travelers who are or are trying to become pregnant.

As always, passengers with the Cancel for Any Reason Waiver, provided by Travel Impressions, may cancel for any reason. Please advise your clients to consider the many benefits of purchasing this travel protection plan at time of booking to avoid cancellation and protect their travel investment.